Customer Service Representative
3 days ago
At Focus Services, we strive to provide an enjoyable, challenging, and rewarding experience for our employees. Our company is dedicated to instilling a lifetime commitment to educate and inspire people everywhere. We believe that giving back matters, and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live.
Competitive Salary and Benefits
We offer an excellent base wage, with opportunities for daily/weekly/monthly contests and prizes, as well as scholarship opportunities and performance bonuses. Our comprehensive benefits package includes health insurance, dental insurance, vision insurance, life insurance, paid time off, paid holidays, reduced or flexible hours, and family medical leave.
Job Description
As a Customer Service Representative at Focus Services, you will be responsible for fielding inbound calls in a professional manner, focusing on customer retention, responding to and resolving customer questions, researching possible solutions to customer issues, selling/up-selling products on customers' accounts, and de-escalating upset customers. You will also have the opportunity to work in a fast-paced environment, handling multiple applications/screens, and utilizing your skills in PC and keyboarding, numerical and analytical skills, and effective communication with customers.
Required Skills and Qualifications
To succeed in this role, you will need to be proficient in PC and keyboarding skills, with the ability to multi-task through different applications/screens. You should also have the ability to type 25 wpm, possess good numerical and analytical skills, and be able to communicate effectively with customers. Additionally, you will need to be proactive, willing to work in a high-stress environment, and able to handle a fast-paced work environment.
Bonus Potential and Perks
Our employees enjoy bonus potential, added incentives for performance, hours, etc., and clearview point purchasing system. We also offer employee discounts, company social events, on-the-job and continuation training, professional development/advancement opportunities, volunteer assistance program, referral programs, employee lunches and snacks, charity events, and casual dress code. With tiered promotional opportunities based on performance, individual and team recognition, and a competitive salary of $50,000 - $65,000 per year, we offer a comprehensive compensation package.
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