Customer Service Representative

3 weeks ago

Columbus, Ohio, United States Trinity Health Full time
About the Role:

In this dynamic position at Trinity Health, you will play a vital role in delivering exceptional customer service to our Medicare Advantage plan members. As a Member Service Representative, you will be the primary point of contact for members, responding to their inquiries, resolving issues, and providing accurate information about plan benefits and services.

Key Responsibilities:
  • Respond to member inquiries via phone, email, or in-person, providing timely and accurate information about plan benefits, services, and policies.
  • Resolve member complaints and issues in a professional and courteous manner, escalating complex issues to senior team members as needed.
  • Implement retention strategies to maintain current membership and improve the quality of care and service.
  • Stay up-to-date on plan benefits, services, and regulatory requirements, ensuring accurate information is provided to members.
  • Collaborate with internal teams, including sales, marketing, and clinical staff, to ensure seamless communication and service delivery.

Requirements:
  • High school diploma or equivalent required; some college-level studies preferred.
  • Customer service experience, preferably in a healthcare or insurance setting.
  • Knowledge of Medicare and Medicaid regulations, as well as managed care benefit plans and products.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • PC proficiency, including Microsoft Office and various software applications.

What We Offer:
  • Competitive compensation and benefits package, including medical, dental, and vision coverage.
  • Retirement savings account with employer match.
  • Generous paid time off programs.
  • Employee recognition and incentive programs.
  • Tuition reimbursement and professional development opportunities.

About Trinity Health:

Trinity Health is a not-for-profit Catholic health system that serves communities across the United States. We are committed to delivering high-quality, patient-centered care, while promoting health and wellness through education and outreach. Our diverse workforce is dedicated to making a positive impact in the lives of those we serve.

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