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Executive Director of Operations

2 months ago

Glen Carbon, Illinois, United States Schweiger Dermatology Group Full time

About Schweiger Dermatology Group

Schweiger Dermatology Group is a leading dermatology practice with a strong presence in the country. With over 380 healthcare providers and 110 offices across multiple states, we provide medical, cosmetic, and surgical dermatology services to a large patient base.

Our Mission

Our mission is to create an exceptional patient experience and a positive work environment for our providers, support staff, and team members. We strive to be a great place to work and a trusted partner in the healthcare industry.

Our Values

We value:

  • Excellence in patient care and service
  • Integrity in all our interactions
  • Collaboration among team members
  • Continuous Improvement in our processes and services

Job Summary

The General Manager will oversee the operations of our centers, teams, and processes to ensure our success. This role requires building a team of capable and competent employees who can enhance and optimize operational performance.

Key Responsibilities

  • Develop a high-performing team that delivers exceptional results and outcomes
  • Culture of excellence with high patient satisfaction and provider engagement
  • Operational leadership with strong management skills and ability to achieve KPIs and measurable goals
  • Process optimization to deliver on goals and objectives
  • Effective management with ability to collaborate with other departments and teams
  • Drive change and transformation initiatives aligned with organizational strategic goals
  • Audit and accountability of SOPs and compliance at all center levels
  • Hold team accountable for C.A.R.E Core Habits

Specific Goals/Objectives

  • Build a capable and competent office team at each center
  • Achieve monthly center goals set forth by the GM Report and KPIs
  • Promote a culture of excellence and help build a company with long-term sustainability
  • Obtain high levels of patient satisfaction
  • Achieve smooth running office level operations and site level autonomy
  • Other duties as assigned by supervisor on an as needed basis

Qualifications

  • 2 or more years of leadership experience
  • Healthcare administration or management background
  • Strong computer literacy
  • Leadership qualities with good communication skills
  • Conflict resolution skills
  • Dermatology experience
  • Working knowledge of HIPAA & OSHA compliance