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Franchisee Support Specialist

2 months ago

Kalamazoo, Michigan, United States CheckersRally's Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our Corporate Field Operations team at Checkers & Rally's. As a key member of our team, you will be responsible for executing the restaurant plan, achieving sales and profits goals, and providing excellent Guest and Team service.

Key Responsibilities
  • Financial Management: Meet budgeted sales and profits by managing all aspects of the Profit and Loss Statement (P&L).
  • Operational Excellence: Continuously analyze data and develop and execute plans to improve sales, profits, and restaurant service and efficiency.
  • Staffing and Training: Determine staffing needs, hire the right candidates for the right position, and ensure shifts are properly staffed to guarantee consistent operations and Guest satisfaction.
  • Guest Service: Train Team Members and Managers on operations, policies, and procedures, and ensure the restaurant is a safe, clean, and fun environment for employees and Guests.
  • Compliance and Safety: Identify and respond to complaints and policy and procedure violations, and ensure the restaurant meets all regulatory requirements.
Requirements
  • Education: High School Diploma or General Education Degree (GED) - Preferred Food Safety Certified.
  • Experience: Over 2 years of restaurant management experience, preferably in Quick Service Restaurants (QSR).
  • Skills: Basic math skills, Microsoft Office, and general systems experience.
  • Personal Qualities: Strong verbal and written communication skills, ability to work flexible schedules and extended hours, and a high energy level to keep up with our fast-paced environment.
What We Offer
  • Operations Excellence: Our team expects and delivers nothing but the best.
  • Training and Development: We bring out the best by ensuring everyone gets well-trained.
  • Personal and Career Growth: You can do more, get more, and be more at Checkers & Rally's.
  • Benefits and Rewards: Comprehensive benefits, including Medical and Dental Plans, and recognition programs, including bonuses and incentives.