Client Solutions Expert

6 days ago


Riverside, California, United States Instep CA Group Full time
About the Role

As a Customer Support Representative at Instep CA Group, you'll have the opportunity to make a real impact on our customers' lives. We're seeking a dedicated and results-driven professional who can deliver exceptional service, drive business growth, and exceed customer expectations.

You'll be responsible for building strong relationships with customers, resolving issues efficiently, and providing tailored solutions to meet their needs. If you're passionate about delivering outstanding service and working collaboratively as part of a dynamic team, we encourage you to apply.

Key Responsibilities
  • Customer Interaction: Engage with customers to understand their needs and preferences
  • Issue Resolution: Resolve customer complaints and concerns promptly
  • Solution Implementation: Develop and implement effective solutions to meet customer needs
  • Relationship Building: Establish trust and rapport with customers to ensure long-term satisfaction
  • Sales Growth: Upsell products to drive revenue and increase sales profitability
  • Trend Analysis: Share customer insights and improvement concepts with sales teams
Requirements
  • Proven ability to work independently and collaboratively
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Flexibility to adapt to changing priorities and situations
Compensation Package

Our estimated annual salary range is $55,000 - $70,000, depending on location and experience.



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