Virtual Account Manager

2 weeks ago


Farmington Hills, Michigan, United States Latcha+Associates Full time

Latcha+Associates Virtual Account Manager Job Description

At Latcha+Associates, we are seeking a motivated Virtual Account Manager to join our dealer and regional support and outreach team. As a key member of our team, you will be responsible for providing exceptional customer support and building strong relationships with dealerships.

Main Responsibilities:

  • Be the primary point of contact for dealerships regarding marketing platform support
  • Proactively outreach to dealerships via phone and email to ensure seamless support
  • Develop in-depth knowledge of the MAX platform and marketing programs to effectively assist dealers
  • Collaborate with internal teams to address dealer concerns and provide solutions
  • Assist dealers with troubleshooting and issue resolution within the MAX platform
  • Conduct regular check-ins with dealers to understand their needs and preferences

Qualifications:

  • Bachelor's degree in Marketing or a related field
  • Minimum 2 years of experience in customer support or marketing coordination
  • Knowledge of automotive marketing and digital strategies
  • Excellent communication and problem-solving skills


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