Virtual Account Manager
2 weeks ago
Latcha+Associates Virtual Account Manager Job Description
At Latcha+Associates, we are seeking a motivated Virtual Account Manager to join our dealer and regional support and outreach team. As a key member of our team, you will be responsible for providing exceptional customer support and building strong relationships with dealerships.
Main Responsibilities:
- Be the primary point of contact for dealerships regarding marketing platform support
- Proactively outreach to dealerships via phone and email to ensure seamless support
- Develop in-depth knowledge of the MAX platform and marketing programs to effectively assist dealers
- Collaborate with internal teams to address dealer concerns and provide solutions
- Assist dealers with troubleshooting and issue resolution within the MAX platform
- Conduct regular check-ins with dealers to understand their needs and preferences
Qualifications:
- Bachelor's degree in Marketing or a related field
- Minimum 2 years of experience in customer support or marketing coordination
- Knowledge of automotive marketing and digital strategies
- Excellent communication and problem-solving skills
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