VP of Operations Leadership

2 weeks ago

Washington, United States Authority Brands Full time
VP of Operations Job Description

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees and bettering the lives of the homeowners we serve and the people we employ.

Key Responsibilities
  • Collaborate with the President to develop and execute short-term and long-range plans and budgets aligned with our growth objectives.
  • Drive both new business ramp-up and year-over-year same-store sales growth by providing overall leadership, direction, and guidance to ensure consistent operations and exceptional customer experiences.
  • Establish and enhance operational policies and procedures that promote our brand identity and ensure franchisee growth, profitability, engagement, and satisfaction are at the forefront of all we do while maintaining a culture of growth and compliance.
  • Establish company-wide project management initiatives for in-depth visibility of all open projects and milestones from leadership to individual contributors.
  • Develop and implement Key Performance Indicators (KPIs) to monitor business performance and drive continuous improvement across all functions of our business including but not limited to marketing, appointment center, finance, national accounts, franchise operations, culture & people, and more.
Franchise Support and Engagement
  • Serve as a liaison between corporate headquarters and franchisees, ensuring their needs are met and fostering strong partnerships.
  • Provide ongoing support and guidance to franchisees, including assistance with compliance, training, and operational best practices.
Requirements
  • Demonstrated experience as a team leader with a track record of motivating teams to achieve goals and objectives.
  • Excellent oral and written communication skills with the ability to effectively persuade and influence stakeholders.
  • Strong people skills and the ability to navigate matrixed relationships in a dynamic environment.
  • Even-handed approach to problem resolution and willingness to accept and respond to feedback constructively.
  • Ability to read, analyze, and interpret financial statements and business data to inform decision-making.
Education and Experience
  • Bachelor's degree from a four-year college or university.
  • Minimum of ten (10) years of experience in leadership and management, preferably in a franchise environment, strong preference to home services.
  • Experience with strategic planning, budgeting, and leadership in a fast-paced, high-growth organization is highly desirable.

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include PTO, paid holidays, 401(k), and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor Visa's at this time.

Authority Brands Inc. is an Equal Opportunity Employer

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