Medical Assistant

4 weeks ago


Marlborough, Massachusetts, United States UnitedHealth Group Full time
Medical Assistant Opportunity

At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. As a Medical Assistant, you will play a vital role in supporting our care team and patients through patient care, clinical, and administrative tasks.

Key Responsibilities:
Provide patient care, clinical summary, and direction on next steps or follow-up
Perform phlebotomy for patients as needed
Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
Carry out standing orders consistent with practice policies and procedures
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
Schedule tests, treatments, and follow-up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists, and monitor status of critical referrals
In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
Assist care team to assure smooth office operation and delivery of excellent service through teamwork
Provide attention to patients in a manner that builds confidence, trust, and loyalty
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Maintain open lines of communications with care team and Regional Management team
Maintain knowledge of current coding, OSHA, and CLIA regulations and company policies
Adhere to all patient safety initiatives and infection control regulations
Perform other duties as assigned

Requirements:
Graduate of Accredited Medical Assistant program
Certified Medical Assistant, or the ability to obtain CMA/RMA within 120 days of hire
Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:
1+ years of MA experience in a primary care setting
Pediatric experience
Experience working with Epic
Knowledge of medical terminology
Knowledge of ICD-10 and CPT coding

Benefits:
UnitedHealth Group offers a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401(k) contribution. We are an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression, marital status, genetic information, or any other characteristic protected by law.

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