Public Relations Liaison
4 weeks ago
This part-time role oversees online and telecom guest relations for Hoedown Hill. The Public Relations Agent will ensure guests' questions are answered accurately and promptly through Hoedown Hills email and reception.
We are seeking an individual who enjoys interacting with people, has excellent organizational skills, and can manage multiple tasks while ensuring a smooth guest experience.
Key Responsibilities:
- Manage the reception area, ensuring it is clean and organized.
- Answer incoming calls, emails, and messages, direct them to the appropriate person, provide information, send Gift-A-Passes, help complete a ticket sale over the phone, or assist when needed.
- Handle guest concerns or complaints, resolving them promptly or escalating to the Guest Services Manager.
- Maintain records of each guest interaction and feedback.
- Learn and maintain the activities, amenities, and procedures of Hoedown.
- Extensive knowledge of the pre-purchase ticket process, Eagles Nest, Grain House, Tubing, Skiing, Mountain Rentals, Ski School, terrain-based learning, and safety policies will be required.
- Respond to emails promptly using provided templates.
- Other duties as assigned.
Requirements:
- Must be able to work independently without direct supervision.
- Ability to handle multiple tasks simultaneously in a busy environment.
- Ensure accurate record-keeping and attention to guest requests and details.
- Capable of addressing guest issues or concerns calmly and professionally.
- Familiarity with office software, phone systems, and reservation systems.
- Strong written communication skills.
- At least 2 years of customer service experience is required.
- Advanced computer skills.
- Ability to learn how to effectively use Canva, Outlook, Tixr, and our website system with provided training.
- Must be a minimum of 18 years of age.
- Approximately 35 to 40+ hours weekly are expected during the season.
- Two years of management experience.
Job Specifications:
- Expected Pay Range: $16-$18 per hour.
- Shift type: Part-Time, Weekdays, Weekends, and Holidays.
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