Customer Support Professional
6 days ago
Delivering Exceptional Customer Service at Canyon Bicycles USA Inc.
We offer a competitive salary of $65,000 - $80,000 per year for this exciting role based in Carlsbad.
Job SummaryThe ideal candidate will have a solid understanding of the cycling industry and excellent communication skills. This is an opportunity to work with a dynamic team, contribute to the growth of a leading brand, and enjoy a comprehensive benefits package.
Key Responsibilities- Provide world-class customer support: Respond to customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
- Maintain expert product knowledge: Stay up-to-date on Canyon's latest products, features, and technologies through rigorous training and self-study.
- Develop relationships with customers and internal teams: Collaborate with cross-functional teams to resolve complex issues and provide seamless support to customers.
- High School Diploma: Equivalent education or relevant experience required.
- Customer Service Experience: Minimum 2-3 years of experience in customer-facing roles, preferably in the retail or service industry.
- Skillset: Excellent communication, problem-solving, and time management skills; ability to multitask and work in a fast-paced environment.
- Help Desk Software: Experience using help desk software and remote support tools.
- Tech Skills: Knowledge of SAP, Salesforce, Outlook, and Microsoft Office.
- Flexible Scheduling: Ability to work a flexible schedule, including weekends.
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