Customer Service Representative

1 week ago


Carlsbad, California, United States Volt Full time

Job Summary

Volt is seeking a skilled Customer Service Representative to join our team in Carlsbad, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering incoming calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities

  • Answering incoming calls to set service appointments or resolve customer issues
  • Making outbound calls to customers to inform them of upcoming service appointments or recalls
  • Identifying customer needs and wants, and providing solutions to meet those needs
  • Building lasting relationships with customers and other team members based on trust and reliability
  • Responding efficiently and accurately to customer inquiries, and providing solutions to meet their needs
  • Completing other duties as assigned by management

Requirements

  • High school diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Adaptability and accountability

Benefits

  • Competitive hourly rate of $18.00
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to build lasting relationships with customers and team members

About Volt

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.



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