Assistant General Manager

4 days ago

San Francisco, California, United States Courtyard S Francisco Union Sq Full time
Job Summary:

As a key member of the hotel management team, the Assistant General Manager plays a vital role in ensuring the efficient operation of the hotel and delivering exceptional guest experiences. In the absence of the General Manager, this individual will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping. The successful candidate will possess strong leadership skills, excellent communication abilities, and a passion for driving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:

• Supervise and support various hotel departments to ensure seamless operations and exceptional guest experiences.
• Assist the General Manager in revenue generation programs, including sales efforts and marketing initiatives.
• Develop and implement training programs to enhance the skills of managerial and hourly employees.
• Foster a culture of empowerment, encouraging employees to make informed decisions to ensure guest satisfaction.
• Collaborate with Department Heads to gain a deep understanding of each position and its impact on hotel operations.
• Participate in required M.O.D. coverage and ensure that training in service standards is taking place in each department.
• Maintain high standards of personal appearance and grooming, adhering to Aimbridge Hospitality's dress code and wearing a nametag when working.

Requirements:

• At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and 2-3 years of experience in a similar role.
• Previous supervisory experience is required.
• Proficiency in Windows Operating Systems is essential.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Strong communication and interpersonal skills, with the ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure and handle problems in the workplace effectively.
• Proficiency in financial information and data, with basic arithmetic functions.
• Effective communication and problem-solving skills, with the ability to convey information and ideas clearly.

Benefits:

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan.

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