Customs Brokerage Specialist
4 days ago
At FedEx, we're looking for a skilled Customs Brokerage Coordinator to join our team. As a key member of our logistics team, you'll be responsible for providing exceptional customer service and ensuring the timely release and movement of freight/cargo.
Key Responsibilities- Provide consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
- Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in accordance with all applicable laws and regulations relating to customs.
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
- Resolve banking and letter of credit problems, advise customers on payment terms, and obtain payment on delinquent accounts.
- Complete accurate data input or corrections into computer files, perform route cause analysis, and coordinate post-entry activities on the customer's behalf.
- Manage the entry verification process, access clients' systems, and correspond with business partners in various mediums.
- Produce operational trend reports, keep business partners apprised of the exception process, and pre-alerts as needed.
- Maintain general knowledge of FedEx products and services, interact with customers, internal staff/departments, and management of all levels, and develop and maintain a strong relationship with customer's front-line personnel.
- HS Diploma or GED required.
- 6 months of brokerage or transportation experience and/or customer service experience preferred.
- MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
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