Customer Experience Development Specialist
6 days ago
We are seeking an experienced Customer Experience Development Specialist to join our team at EMS Inc.
As a key member of our customer experience team, you will be responsible for developing and delivering training programs that enhance our customer service capabilities.
You will work closely with our management team to identify training needs and develop targeted curricula that meet our business objectives.
In this role, you will also be responsible for monitoring and evaluating recorded calls and chats, providing feedback to management to help improve our customer service quality.
Your primary goal will be to ensure that our customers receive exceptional service from our representatives.
Requirements- Bachelor's degree in English, technical writing, education, or a related field
- 2+ years' experience in training and curriculum development, preferably in a call center environment
- Prior experience performing QA and coaching is a plus
While working on-site at our Omaha location, you will enjoy a competitive salary of $65,000 per year, as well as benefits such as medical, dental, vision, and life insurance.
Additionally, you will have access to paid on-the-job training, casual dress attire, individual work spaces, and complimentary breakfast on Fridays.
About EMS Inc.EMS Inc. is a full-service contact center providing superior outsourced customer support.
We pride ourselves in going above and beyond to ensure our clients receive world-class service.
We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services.
Our end-to-end customer service offerings include inbound and outbound telephone services, email response and support, CRM solutions, consulting, IVR, live chat, fulfillment, and direct marketing.
-
Customer Experience Specialist
4 days ago
Omaha, Nebraska, United States Haza Bell Full timeCompany OverviewHaza Bell is a top franchisee with a track record of guest satisfaction, team satisfaction, and internal career growth. Our leaders teach and inspire their teams to deliver our flavorful products with fast and friendly service.Job DescriptionWe are seeking a Customer Experience Specialist to join our team. As a key member of our team, you...
-
Customer Experience Ambassador
4 weeks ago
Omaha, Nebraska, United States Nothing Bundt Cakes #248 Full timeJob OverviewAt Nothing Bundt Cakes #248, we're seeking a skilled Customer Experience Ambassador to join our team. As a key member of our bakery, you'll play a vital role in ensuring our guests have an exceptional experience. Your primary responsibility will be to provide top-notch service, ensuring every customer feels welcome and valued.Key...
-
Retail Sales Associate
4 weeks ago
Omaha, Nebraska, United States Lakeshore Learning Materials, LLC Full timeJob OverviewLakeshore Learning Materials is a leading manufacturer of educational materials, dedicated to providing top-quality products for the home and classroom. As a Retail Sales Associate, you will be the heartbeat of our company, delivering exceptional customer service and creating unforgettable experiences for our customers.Our retail team is...
-
Specialist, Application Development
4 weeks ago
Omaha, Nebraska, United States Lincoln Financial Group Full timeAbout the RoleWe are seeking a highly skilled Specialist, Application Development to join our team at Lincoln Financial Group. As a key member of our Workplace Solutions business, you will play a critical role in delivering complex information solutions to our customers.Key ResponsibilitiesAnalyze and process data from multiple sources to identify trends and...
-
Retail Team Associate
4 weeks ago
Omaha, Nebraska, United States Maverik Full timeAbout Us:Maverik, a leading retail brand, is seeking a seasoned Retail Team Member to join our team. As a customer-focused individual, you will play a vital role in delivering exceptional store experiences and creating memorable interactions for our customers.Compensation:We offer a competitive starting salary range of $15-$18 per hour, with opportunities...
-
Sales Associate
4 weeks ago
Omaha, Nebraska, United States The Lovesac Company Full timeWe are seeking a highly motivated and customer-focused Sales Associate to join our team at The Lovesac Company in Omaha, NE. As a Sales Associate, you will be responsible for creating a unique shopping experience for our customers, identifying their needs through our proprietary selling process, and providing customized solutions to meet their needs.Key...
-
Customer Technical Specialist
4 weeks ago
Omaha, Nebraska, United States Peraton Full timeJob Title: Customer Technical SpecialistWe are seeking a skilled Customer Technical Specialist to join our team at Peraton. As a key member of our team, you will provide technical support for end-user devices, network infrastructure, and other IT systems.Responsibilities:Provide technical support for end-user devices, including laptops, desktops, printers,...
-
Customer Experience Representative
1 month ago
Omaha, Nebraska, United States Kubat HealthCare Full timeJob SummaryKubat HealthCare is seeking a skilled Customer Experience Representative to provide exceptional service to patients and guests. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Greet patients, customers, and visitors...
-
Director of Digital Customer Experience
4 weeks ago
Omaha, Nebraska, United States Fiserv Full timeDirector of Digital Customer ExperienceFiserv is a global leader in payments and financial technology, and we're seeking a talented Director of Digital Customer Experience to join our team. As a key leader on the Finxact Digital team, you will oversee the UX/UI domain for the Finxact Digital suite of capabilities and drive platform adoption and enhance user...
-
Customer Service Representative
4 weeks ago
Omaha, Nebraska, United States Arbor Bank Full timeJob Title: Deposit SpecialistReports to: Deposit ManagerOffice Location: Omaha, NebraskaPosition Type: Non-ExemptHours: Monday thru Friday: Flexible hours from 7:30 am to 6:00 pm (rotating shifts), Saturday: 8:30 am to 12:00 pm (rotating shifts)Summary Description:As a Deposit Specialist at Arbor Bank, you will be responsible for providing exceptional...
-
Lead Teacher for Young Minds Development
3 weeks ago
Omaha, Nebraska, United States The Learning Experience Full timeUnlock the Full Potential of Young MindsAt The Learning Experience, we are seeking a passionate and dedicated Lead Teacher to join our team at our state-of-the-art childcare center. As a Lead Teacher, you will play a vital role in creating a positive and engaging learning environment for children aged 6 weeks to 5 years. We are committed to providing our...
-
Early Childhood Education Specialist
4 weeks ago
Omaha, Nebraska, United States The Learning Experience #376 Full timeJob Title: Early Childhood Education SpecialistJob Description: As a Lead Teacher at The Learning Experience #376, you will play a vital role in shaping the educational foundation of our young students. Your expertise in child development and education will be essential in creating engaging lesson plans and activities that support our...
-
Technical Talent Development Specialist
4 weeks ago
Omaha, Nebraska, United States NMC CAT Full timeJob Summary:NMC Cat is seeking a skilled Technical Talent Development Specialist to develop, coordinate, and facilitate OEM technical systems training for NMC Cat technicians and customers.Key Responsibilities:Design and deliver technical training courses from foundational to advanced levels in classroom, lab, and online settings.Collaborate with product...
-
Customer Service Representative
4 weeks ago
Omaha, Nebraska, United States Arbor Bank Full timeJob Title: Customer Service Representative - Deposit SpecialistArbor Bank is seeking a highly skilled Customer Service Representative - Deposit Specialist to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide customer service by...
-
Retail Customer Experience Leader
3 weeks ago
Omaha, Nebraska, United States TJ Maxx Full timeEmpowering Customer Experience ExcellenceTJ Maxx is seeking a skilled Retail Customer Experience Supervisor to promote exceptional customer service and lead a team of Associates at the front of store. This role involves overseeing the delivery of prompt, courteous customer service and promoting loyalty programs.Key Responsibilities:Create a positive internal...
-
Retail Customer Experience Supervisor
1 month ago
Omaha, Nebraska, United States TJ Maxx Full timeJob SummaryWe are seeking a highly motivated and experienced Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store.Key ResponsibilitiesLead by example...
-
Part Time Sales Associate
4 weeks ago
Omaha, Nebraska, United States ShopHQ Full timeShopHQ is a leading interactive media company that owns a growing portfolio of consumer brands, including Christopher & Banks. As a Part-Time Sales Associate, you will be responsible for creating an exceptional customer experience and becoming a brand ambassador in our Omaha, NE store.Key ResponsibilitiesBuild ongoing customer relationships and strive to...
-
Automotive Service Advisor
1 month ago
Omaha, Nebraska, United States Mad Hatter Auto Repair Full timeJob DescriptionMad Hatter Auto Repair, a dynamic and customer-focused automotive repair shop, is seeking an experienced Service Advisor to ensure a seamless and high-quality service experience for our customers.Key Responsibilities:Provide exceptional customer service and communicationManage service appointments and workflow efficientlyCollaborate with...
-
Part Time Sales Associate
4 weeks ago
Omaha, Nebraska, United States IV Media LLC Full timeJob DescriptionShopHQ (IV Media, LLC) is a leading interactive media company that combines entertainment, e-commerce, and advertising. The company owns a diverse portfolio of consumer brands, including Christopher & Banks, which specializes in offering women's value-priced apparel and accessories. As a Part-Time Sales Associate, you will be responsible for...
-
Child Development Specialist
4 weeks ago
Omaha, Nebraska, United States Insight Recruitment Full timeWe are seeking a dedicated Mental Health Practitioner to join our team at Insight Recruitment. As a key member of our team, you will provide quality care to children and families, contributing to the betterment of our community.Key Responsibilities:Provide direct patient care services, including intake evaluations, individual and group-based therapy...