Customer Onboarding Specialist
2 weeks ago
{"h1": "Customer Onboarding Representative", "p": "At iClassPro, Inc., we're seeking a skilled Customer Onboarding Representative to join our team. As a key member of our customer success team, you will be responsible for coaching new end users on our software, providing exceptional customer service, and driving retention initiatives for existing clients.
Responsibilities:
* Coach new end users on our software
* Provide consultation services to new software users
* Upgrade customers from Signature to Premium
* Work on retention initiatives for existing clients
* Conduct webinars on training new and existing clients
Requirements:
* Love talking to people of all technical experiences
* Have high attention to details
* Not be afraid to talk to new clients and complete the discovery process
* Have excellent time management skills
* Have industry and iClassPro software experience (this is a huge plus)
What We Offer:
* An amazing work culture that provides opportunity for growth
* Generous Paid Time Off for a healthy work-life balance
* A variety of health benefits for your well-being
* Paid life insurance policy
* 401(k) match
* Company events for staff to enjoy
We are an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S. ", "h2": "About iClassPro, Inc."}
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