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Regional Vice President, West Coast Operations
2 months ago
As a key member of the Big Lots leadership team, the Regional Vice President, West Coast will be responsible for overseeing the operation of a large segment of stores on the West Coast, based in California. This role will involve managing all aspects of store operation, team development, and customer satisfaction, with the goal of achieving company short and long-term objectives.
Key Responsibilities:- Develop and communicate the overall operational plan for the Region, ensuring alignment with company goals and priorities.
- Collaborate with the Senior Leadership Team to create strategic and tactical plans for the operation of field locations and districts.
- Provide day-to-day leadership, monitoring, and evaluation of assigned Market and Store Operations teams, ensuring they meet company objectives and core values.
- Serve as a customer advocate, ensuring store operation efforts align with customer needs and wants, as well as business goals and objectives.
- Participate in the development of company initiatives, as assigned by the head of stores.
- Ensure consistent execution of business strategies and company initiatives, achieving sales and profitability goals.
- Develop new initiatives and programs in conjunction with the Corporate Store Operations team for regional or company implementation.
- Provide effective and continuous communication with the region on store/division sales results, expenses, manpower planning, and customer service minimum requirements.
- Implement defined performance standards for the Regional Store Operations team and provide fair, consistent, and timely feedback to team members on their performance.
- Manage direct reports, including staffing, training, development, performance assessment, disciplinary actions, and succession planning.
- Develop and implement plans to build highly productive leaders at the market and district level, focusing on internal leadership development to ensure attraction and retention of high-potential team members and building bench strength for successful succession planning.
- Regularly evaluate, coach, and develop field teams to ensure delivery of store presentation and service standards.
- Visit with Market Leaders in stores within their region on a regular basis.
- Manage or participate in special projects as needed.
- Minimum of 10 years of retail store operations experience, including a minimum of 7 years in a senior leadership role with multi-store oversight and management of others who have multi-store field responsibility.
- Financial and retail management skills, including the ability to interpret operating statements and reporting data, manage budgets, manage inventory, maintain expense control, and manage merchandise effectively.
- Strong interpersonal, communication, and leadership skills, with the ability to work across the organization, lead cross-functional teams, and influence without direct authority.
- Ability to build, lead, influence, and motivate large diverse teams, as well as highlight, develop, and retain top performers.
- Strong conflict resolution, mediation, and negotiation skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong presentation skills.
- Strong analytical, numerical, and reasoning abilities, with the ability to delegate and follow up effectively.
- Ability to travel on a regular basis and for extended periods of time, including regular and continuous overnight travel.
- Ability to work a flexible schedule to accommodate travel as required.
- Related Bachelor's degree preferred.
We are an equal opportunity employer and consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
