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Help Desk Specialist

2 months ago


Carrollton, Texas, United States Systems & Methods Full time
Key Responsibilities

As a Service Desk Technician at Systems & Methods, you will be responsible for:

  • Answering incoming calls to the Service Desk and providing timely support to end-users
  • Creating tickets within our incident ticketing system to track and resolve issues
  • Providing basic support and troubleshooting problems on systems to ensure minimal downtime
  • Assisting with end-user customer support education to enhance their technical skills

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong technical skills and knowledge of systems and software

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package