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Help Desk Specialist
2 months ago
As a Service Desk Technician at Systems & Methods, you will be responsible for:
- Answering incoming calls to the Service Desk and providing timely support to end-users
- Creating tickets within our incident ticketing system to track and resolve issues
- Providing basic support and troubleshooting problems on systems to ensure minimal downtime
- Assisting with end-user customer support education to enhance their technical skills
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong technical skills and knowledge of systems and software
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package