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Healthcare Solutions Advisor
2 months ago
Location: Remote
Department: Sales
We invite you to become a part of our dedicated team at Hollister Incorporated, where our mission is to enhance the quality of life for individuals by offering innovative healthcare solutions.
As a Customer Engagement Specialist, you will play a crucial role in our organization, focusing on improving healthcare outcomes for our clients through effective communication and sales strategies.
Your primary responsibility will be to connect with consumers, educating them about our unique healthcare products and guiding them in finding the best solutions tailored to their needs.
If you are driven by a desire to make a positive impact in the lives of others and excel in a dynamic sales environment, we encourage you to explore this opportunity.
This role operates within a hybrid work model, allowing flexibility while supporting our customers across various regions.
Key Responsibilities:
- Service Execution (90%): Proactively reach out to consumers via phone to introduce our innovative products and demonstrate their potential to enhance quality of life.
- Establish trust and rapport with consumers by providing personalized consultations that address their specific needs.
- Guide consumers through the purchasing journey, answering inquiries, resolving concerns, and offering product recommendations to ensure a seamless experience.
- Adhere to established call protocols and scripts to maintain consistent communication with customers.
- Keep abreast of product knowledge and operational processes to ensure compliance and accuracy.
- Maintain detailed consumer records in our operating systems.
- Engage in Quality Coaching sessions with your Supervisor to refine your approach based on feedback.
Additional Responsibilities (10%):
- Collaborate with cross-functional teams, including product development and quality assurance, to gather consumer feedback and contribute to product enhancements.
- Participate actively in team meetings and training sessions.
- Share best practices and insights with team members to foster a culture of continuous improvement.
- Contribute to special projects as assigned by your supervisor.
Essential Functions:
- Excellent verbal communication skills, both in person and through electronic media.
- Ability to wear a headset and sit for extended periods.
- Willingness to work beyond standard hours when necessary.
- Goal-oriented self-starter with the capability to collaborate effectively within a team.
- Ability to operate within compliance guidelines specific to the healthcare industry.
Experience and Education Requirements:
- Minimum of 1 year of relevant experience in customer service, inside sales, or call center environments preferred.
- Experience in the healthcare sector is advantageous.
- Bachelor's degree is required.
Specialized Skills:
- Proficient in Microsoft Office Suite, web-based applications, and call center software.
- Strong consultative selling abilities.
About Hollister Incorporated:
Hollister Incorporated is a proud employee-owned company dedicated to developing, manufacturing, and marketing healthcare products globally. We are committed to advancing innovative solutions for ostomy care, continence care, and critical care, while also providing educational resources for patients and healthcare professionals.
Headquartered in Libertyville, Illinois, we operate manufacturing and distribution centers worldwide, serving nearly 80 countries. Our mission is to make life more rewarding and dignified for those who use our products and services.
Hollister is an equal opportunity employer.
