Senior Operations Manager

4 weeks ago


Arlington Heights, Illinois, United States Williams Lea Group Limited Full time
Job Summary:

Williams Lea is seeking a skilled Senior Operations Manager to join our team in Wheeling, WV. As a key member of our operations team, you will be responsible for executing service delivery and ensuring operational excellence across our client portfolio.

Key Responsibilities:

* Establish and maintain high-quality service delivery standards across all accounts
* Develop and implement optimized cost-to-serve models to drive business growth
* Collaborate with cross-functional teams to drive continuous improvement initiatives and team development
* Manage staff performance, including setting development goals, establishing priorities, and providing ongoing feedback
* Promote a culture of high performance and continuous improvement that values learning and quality

Requirements:

A Bachelor's degree or equivalent experience is required. Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service-intensive environment are necessary. Excellent client service skills, a service-minded approach towards the client, and a proven experience in delivering and managing complex multi-service solutions for clients are also required.

About Williams Lea:

Williams Lea has harnessed the ability to innovate and break new ground for over 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing, connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Equal Employment Opportunity:

Williams Lea is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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