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Patient Care Coordinator I
2 months ago
POSITION SUMMARY
The Patient Services Specialist I plays a crucial role in the healthcare setting by serving as the primary contact for patients. This position is responsible for a variety of essential tasks aimed at enhancing patient experience and ensuring smooth operations within the practice.
KEY RESPONSIBILITIES
- Welcome patients and visitors with professionalism and respect.
- Manage appointment scheduling and follow up with reminder communications.
- Handle incoming calls efficiently, directing inquiries to the appropriate departments.
- Accurately register patients, ensuring all information is complete and correct.
- Verify insurance details at the time of registration and secure necessary signatures.
- Collect and process patient payments, including co-pays and deductibles, while maintaining accurate financial records.
- Facilitate the referral process and clarify insurance benefits as needed.
- Check patient eligibility and confirm insurance plan benefits through online resources or direct communication with insurance providers.
- Assist patients in completing necessary documentation, including medical history and consent forms.
- Monitor patient wait times and keep them informed of any delays.
- Guide patients and visitors to the appropriate areas within the facility.
- Utilize the electronic medical record (EMR) system for communication and documentation.
- Maintain confidentiality and adhere to HIPAA regulations at all times.
- Engage in continuous learning to stay updated on industry changes and compliance requirements.
- Exhibit a positive attitude and foster teamwork by assisting colleagues as needed.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required; vocational training in healthcare is advantageous.
- Familiarity with insurance processes, including co-pays and deductibles.
- Prior experience in billing and accounts receivable is preferred.
SKILLS & QUALIFICATIONS
- Strong organizational and analytical skills with attention to detail.
- Proficient in medical terminology and billing practices.
- Experience with practice management software is a plus.
- Ability to communicate effectively and professionally with patients and staff.
- Proficient in Microsoft Office, particularly Excel.
WORK ENVIRONMENT
- This role is performed in a healthcare environment, requiring frequent interaction with patients and staff.
- Flexibility to work extended hours may be necessary based on business needs.
COMPANY VALUES
Priority Health Care is committed to providing equal employment opportunities and values diversity in the workplace.
