Complimentary AM Attendant

2 weeks ago


Monroe, Louisiana, United States Aimbridge Hospitality Full time
Job Summary

The Complimentary AM Attendant is responsible for delivering exceptional service to guests in the hotel's complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy in providing a warm and welcoming experience for guests.

Responsibilities
  • Guest Service: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Food and Beverage Service: Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner; ascertain which services could enhance the guests' stay.
  • Quality Control: Ensure quality control of menus with regard to cleanliness and appearance.
  • Housekeeping: Clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Inventory Management: Ensure that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
  • Communication: Communicate with all departments regarding in-house VIPs and any special requests/needs.
  • Teamwork: Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, moving trash and garbage to designated areas.
  • Customer Service: Answer the telephone according to standards.
  • Knowledge and Skills: Have a complete knowledge of standards of service for receiving a room service order, have a thorough knowledge of menus and current specials in all applicable departments, and perform opening and closing procedures and side work duties according to station rotation assignment.
  • Interpersonal Skills: Interact and occasionally have unsupervised contact with guests and/or colleagues, maintain a high level of trust and responsibility, and represent the company with a certain level of reputation and good character as well as exercise sound judgment.
Benefits
  • Competitive Pay: After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


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