ITSM Business Analyst

4 weeks ago


New Brunswick, New Jersey, United States ValidaTek Full time
Job Summary
ValidaTek is seeking an ITSM Business Analyst to support the design, deployment, and operation of IT infrastructure processes. The ideal candidate will have 5+ years of business analysis experience in a diverse IT environment and a Bachelor's Degree in a relevant field.

Key Responsibilities
Assist with the deployment and transformation of IT infrastructure processes and procedures.
Provide analysis and support for ongoing service delivery, performance, and governance-operations.
Work with key process stakeholders to capture process policies, work instructions, and knowledge expertise.
Support monitoring services throughout the ITSM process life cycle, verifying adherence to specified process requirements.

Requirements
5+ years of business analysis experience in a diverse IT environment.
Federal contracting experience preferred.
Bachelor's Degree in a relevant field, or equivalent experience.
Ivanti Administrator certification and ITILv4 certification preferred.
Ability to pass a Federal Law Enforcement Background Investigation.
Required to work onsite at Glynco, GA.

Salary Information
The salary range for this position is $50,595.00 - $84,325.00 per year, based on factors including experience, geographic location, and internal equity. The upper end of the salary range may be reserved for individuals with tenure, seniority, and proven excellent performance.

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