Operations Director

3 weeks ago


Cedar Rapids, Iowa, United States Genuine Parts Company Full time
Job Summary:

The Operations Manager plays a vital role in supporting the sales force at our branch. This position is responsible for delivering administrative services, acting as a liaison between customers, sales teams, and distribution.

Key Responsibilities:
  • Oversee all sales support activities at the branch, ensuring seamless execution.
  • Train sales staff on sales-related systems, databases, and processes, enhancing their productivity and efficiency.
  • Provide exceptional customer support, including order processing, product information, and issue resolution.
  • Implement and maintain pricing policies, ensuring compliance and accuracy.
  • Manage the collections process, maintaining control over outstanding invoices and ensuring timely payments.
  • Oversee Accounts Payable activities, including expense, inventory, and freight invoices, and debit memos.
  • Prepare reports on customer inquiries, sales trends, customer complaints, delivery, or service problems, providing valuable insights.
  • Collaborate with customers and suppliers to resolve order issues, ensuring customer satisfaction.
  • Manage inventory levels, replenishing stock to meet annual turn goals, and maintaining optimal inventory levels.
  • Assist in other lower-level roles within the branch as needed, demonstrating adaptability and teamwork.
Requirements:

This role requires a high school diploma or equivalent and five or more years of related experience, or an equivalent combination of education and experience.

Preferred Qualifications:
  • Proficiency in Microsoft Office, with excellent communication and presentation skills.
  • Industry and sales experience, with the ability to perform financial calculations and generate reports.
  • Demonstrated leadership skills, with a record of achieving positive business results.
  • Ability to manage multiple responsibilities and projects, with a professional and self-motivated attitude.
  • Excellent interpersonal skills, with a strong work ethic and decision-making ability.
Physical Demands: May require on-call duties on nights or weekends, depending on business needs.

Licenses & Certifications: Excellent driving record preferred, with all company vehicles subject to continuous video monitoring.

Supervisory Responsibility: 5-10 Direct Reports, with budget responsibility.

Company Information: Motion Industries offers a comprehensive benefits package, including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Disclaimer: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required. Management retains the right to add or modify duties at any time.

Genuine Parts Company is an equal opportunity employer, committed to diversity and inclusion. We conduct our business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

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