Property Claims Adjuster
5 days ago
We are seeking a meticulous and highly skilled Property Desk Adjuster to join our team at Rural Mutual Insurance. The role of Property Desk Adjuster entails investigating and assessing property damage claims from an office environment.
The primary focus will be on evaluating residential, commercial, and farm properties, determining damage extent, coverage, and negotiating settlements with insured parties or third-party claimants through phone and digital channels.
Responsibilities- Review and assess property damage claims remotely, using photographs, videos, and other digital documentation, primarily provided by independent adjusters. This may also include information from staff adjusters, policyholders, or third-party claimants.
- Analyze insurance policies, review claim forms, and investigate the circumstances surrounding the loss to determine coverage and liability. Accurately calculate the appropriate settlement amount based on the documentation provided.
- Prepare detailed reports documenting findings, including estimated repair costs, and maintain accurate records of all communication, transactions, and relevant documentation throughout the claims process.
- Interact with policyholders, claimants, and other stakeholders in a professional and empathetic manner through phone and email. Address questions, concerns, and provide guidance on the claims process, coverage, and settlement procedures.
- Engage in negotiations with policyholders, contractors, and third-party claimants to reach a fair settlement agreement. Clearly explain the settlement offer, including the coverage limitations and applicable deductibles.
- Collaborate with other departments, such as underwriters, legal, and agents, to ensure accurate assessment of claims and compliance with company policies and procedures.
- Stay updated on relevant laws, regulations, and industry standards related to property insurance claims. Ensure compliance with all applicable guidelines and procedures.
- Perform other duties as assigned.
- Bachelor's degree in a relevant field, such as insurance, risk management, or construction, or equivalent work experience may be considered.
- Minimum of three years of experience as a Property Adjuster, with a preference for experience in a field-based role. Familiarity with property insurance policies, claim investigation techniques, and industry-standard software for documenting and estimating.
- Solid understanding of construction principles, building materials, and the ability to read and write estimates using Xactimate.
- Strong analytical and problem-solving abilities to assess property damage accurately, evaluate coverage, and negotiate settlements effectively.
- Excellent verbal and written communication skills to interact with policyholders, claimants, and internal stakeholders. Ability to explain complex concepts in a clear and concise manner.
- Strong customer service skills with a focus on providing a positive experience to policyholders throughout the claims process. Ability to handle challenging conversations and demonstrate empathy when dealing with individuals who have experienced property damage.
- Exceptional organizational and time management skills to handle multiple claims simultaneously, meet deadlines, and maintain accurate documentation.
Preferred Qualifications:
- Proficient in XactAnalysis.
- Experience reviewing independent adjuster reports.
- Familiarity with multi-line claims adjusting.
- Experience in handling recovery processes, including subrogation, contribution, and salvage.
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