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Customer Relations Coordinator

2 months ago

Hanover, Pennsylvania, United States Virginia Department of Transportation Full time
Job Title: Customer Relations Coordinator

**Job Summary:**

We are seeking a highly skilled Customer Relations Coordinator to join our team at the Virginia Department of Juvenile Justice. As a key member of our team, you will be responsible for managing the multi-agency coordination of training resources, training schedules, and record keeping while providing excellent customer service to our clients and other state agency training professionals.

Key Responsibilities:

  • Serve as the primary contact for all aspects of program registration for VPSTC coordinated programs from receipt of request through post-event assessment of services.
  • Ensure the integrity and quality of the total customer experience for clients.
  • Receive ongoing program scheduling requests and ensure the availability of classroom and training resources based on need and size of class per occupancy guidelines.
  • Handle coordination and ordering of food for VPSTC partner agencies along with all DJJ-conducted training on campus.
  • Update and distribute weekly documentation detailing campus events, monthly reports of courses scheduled for delivery along with an annual report of activities to the Director of VPSTC.
  • Maintain professional relationships when possessing confidential information/documentation related to DJJ activities or partner agencies.
  • Attend work groups, meetings, trade shows with appropriate professional organizations to promote the VPSTC to raise awareness of its resources to local, state and federal government partners with the use of PowerPoint presentations, pamphlets, videos, or other promotional material to support the VPSTC public safety mission.

Requirements:

  • Graduation from high school with emphasis in office practices, computer skills.
  • Experience in difficult and involved clerical and administrative work with record keeping experience.
  • A valid drivers license is required at the time of employment.

Preferred Qualifications:

  • Extensive customer service experience.
  • Ability to work independently in a fast-paced environment with strict deadlines.
  • Multi-tasking skills while working with both internal and external customers of all levels.

Special Requirements:

  • Electronic Application Only: If you wish to apply for a job with the Virginia Department of Juvenile Justice, an application and/or resume for employment must be submitted electronically through this website.
  • Background Investigations: Selected applicants for this position are subject to a background investigation and pre-employment drug screen.