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Patient Services Coordinator
1 month ago
UPMC is seeking a highly skilled Patient Service Representative II to oversee the front office team at our South Hanover Express Care location. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive patient experience, and maintaining accurate records.
Key Responsibilities- Coordinate front office staff in performance of daily functions, including registration, scheduling, and billing.
- Verify patient insurance coverage and obtain necessary documentation.
- Collect co-payments and payment for services, and reconcile account balances.
- Process error reports and maintain accurate records.
- Provide training to new staff and act as a lead resource.
- High school graduate or equivalent.
- Minimum of two years' experience in an ambulatory care office or outpatient care facility.
- Proficiency in use of computer, keyboarding, and medical terminology.
- Strong organizational and communication skills.
- Experience with Electronic Medical Record (EMR) and registration/scheduling process and systems.
- Knowledge of Medicaid, Medicare, and private insurance plans.
- Previous team leader or supervisory experience.
UPMC is an Equal Opportunity Employer/Disability/Veteran. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.