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Patient Services Coordinator

1 month ago


Hanover, Pennsylvania, United States UPMC Full time
Job Summary

UPMC is seeking a highly skilled Patient Service Representative II to oversee the front office team at our South Hanover Express Care location. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive patient experience, and maintaining accurate records.

Key Responsibilities
  • Coordinate front office staff in performance of daily functions, including registration, scheduling, and billing.
  • Verify patient insurance coverage and obtain necessary documentation.
  • Collect co-payments and payment for services, and reconcile account balances.
  • Process error reports and maintain accurate records.
  • Provide training to new staff and act as a lead resource.
Requirements
  • High school graduate or equivalent.
  • Minimum of two years' experience in an ambulatory care office or outpatient care facility.
  • Proficiency in use of computer, keyboarding, and medical terminology.
  • Strong organizational and communication skills.
Preferred Qualifications
  • Experience with Electronic Medical Record (EMR) and registration/scheduling process and systems.
  • Knowledge of Medicaid, Medicare, and private insurance plans.
  • Previous team leader or supervisory experience.
What We Offer

UPMC is an Equal Opportunity Employer/Disability/Veteran. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.