Customer Experience Director
4 weeks ago
About Liferay, a leader in enterprise open-source software, we are seeking an experienced Customer Experience Director to join our team. This role is responsible for delivering guidance to customers and partners, ensuring successful projects that bring value. As a trusted account manager for strategic accounts, you will work closely with our Solution Architects to drive project success.
Job DescriptionThis Customer Experience Director will be the sole representative for customers within our organization, collaborating with various internal departments to deliver exceptional customer experiences. Key responsibilities include:
- Securing success for strategic accounts by driving account management
- Planned and delivered onboardings, workshops, enablement sessions, and business review meetings
- Set expectations around working with Liferay's products and services, pushing back on customers when necessary
The ideal candidate will possess strong communication and coordination skills, able to analyze complex situations and provide solutions. A minimum of 5-7 years of customer-facing experience and 2+ years of project management experience are required. Fluency in English is mandatory, and knowledge of another language is a plus. We offer a competitive salary package (estimated $120,000 - $180,000 per year) and benefits according to qualifications and experience.
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Client Experience Director
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Experience Manager
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