Retail Department Coordinator

1 week ago

Greensboro, North Carolina, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and organized Retail Department Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring the smooth operation of our front-of-store area.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding our company values.
  • Take an active role in training and mentoring Associates on front-end principles, ensuring they have the skills and knowledge to provide outstanding customer service.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience and resolving issues efficiently.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed and communicating effectively with management and Associates.
  • Provide and accept recognition and constructive feedback, promoting a culture of continuous improvement.
  • Partner with Management on Associate training needs to increase effectiveness and ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs, supporting and participating in store shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment, adhering to all company policies and procedures.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and ability to multitask.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others and possess 1 year of retail experience and 6 months of leadership experience.
Benefits

We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligible Associates may also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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