Sales Consultant

1 week ago


Costa Mesa, California, United States Tapestry Full time
Sales and Clienteling Expert

As a Sales and Clienteling Expert at Tapestry, you will play a vital role in driving sales and delivering exceptional customer experiences. Your primary responsibility will be to create a positive and personalized experience for our customers, building strong relationships and fostering loyalty.

Key Responsibilities:
  • Take ownership of sales and clienteling strategies to achieve personal metrics and performance goals
  • Represent Coach as a brand ambassador, upholding the brand's Service and Selling Models
  • Drive business through sales strategies, clienteling, and sourcing new customers
  • Discuss product features and build sales by leveraging cross-selling skills and abilities
  • Follow up with customers consistently and genuinely to influence and close sales

Operations:
  • Complete daily operational tasks, including maintaining store appearance, cash wrap, and visual merchandising to Coach standards
  • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures
  • Replenish inventory on the sales floor as needed

Requirements:
  • 1-3 years of previous sales experience, preferably in a luxury retail service environment
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to meet Coach Scheduling & Availability Expectations, including flexible scheduling and working nights, weekends, and holidays

Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry is an equal opportunity and affirmative action employer and prides itself on hiring and developing the best people.

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