Warehouse Operations Supervisor
6 days ago
The Warehouse Operations Supervisor is responsible for supervising a team of Associates and ensuring that pick, pack, and ship operations are safe, efficient, and of high quality. This role involves monitoring efficiency and quality metrics, assigning work, and providing coaching to supervised staff. The Supervisor directly contributes to Cardinal Health's customer service reputation by ensuring that shipments are on-time and of high quality.
Responsibilities- Supervise the daily work assignments and performance of Group Leads and Associates.
- Track efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule.
- Provide hands-on guidance to Associates to ensure that pick, pack, and ship tasks are completed correctly and safely.
- Ensure that all warehouse systems are ready and schedules and prioritizes the work that each Group Lead and team of Associates will complete.
- Monitor continually productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others.
- Determine the productivity or safety issue root cause and directs supervised staff on resolving the issue and maintaining operations.
- Proactively identifies opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations.
- Conducts performance evaluations and provides one-on-one feedback to encourage Associates' development.
- Identifies Associates capable of working as Group Leads.
- Creates performance improvement plans for staff and administers discipline when necessary.
- Participates in the interviewing and selection of new Associates and provides trainings during employee onboarding.
- 4-8 years of experience preferred.
- BA, BS or equivalent experience in related field preferred.
- Ability to follow direction and change priorities.
- Good verbal and written communication skills.
- Experience working with technologies, like computers or point of sale systems, a plus.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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