Service Advisor

4 days ago


Melbourne, Florida, United States Audi of Melbourne Full time
About Us

Audi of Melbourne is a world-class team dedicated to delivering exceptional service to our customers. We are committed to creating a positive and inclusive work environment that fosters growth and success.

Job Summary

We are seeking a highly motivated and organized Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Responsibilities
  • Oversee service orders and flow of Drive Lane to ensure timely and efficient service delivery
  • Take ownership of customer experience by carrying out additional assignments to leave a positive impression
  • Provide concierge support for owner inquiries, ensuring seamless communication and resolution
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Communicate with parts department to ensure parts are in stock and ordered as needed
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
  • Organized and friendly personality
  • Excellent time management skills
  • Fantastic communication skills with customers
  • Professional and well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license
What We Offer
  • 401(k) plan with company match
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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