Operations Director

1 week ago

Livonia, Michigan, United States Linked Professional Services Full time
Job Summary:

We are a multifaceted utility and telecommunications engineering firm serving clients throughout Michigan. The Operations Manager is responsible for overseeing daily operations, ensuring quality control, and optimizing processes. The ideal candidate will have a sharp business acumen and proven success in managing multiple departments for maximum productivity.

Duties and Responsibilities:
  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
  • Develop, implement, and maintain quality assurance protocols.
  • Enhance the company's internal capacity by increasing the efficiency of existing processes and procedures.
  • Ensure that operational activities remain on time and within budget.
  • Track staffing requirements and hire new employees as needed.
  • Oversee accounts payable and accounts receivable departments.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment.
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Partner with cross-functional teams to improve proprietary tools and systems.
  • Work closely with legal and safety departments to ensure that activities remain compliant.
  • Oversee materials and inventory.
  • Conduct budget reviews and report cost plans to upper management.
Qualifications:
  • 10+ years of formal leadership experience.
  • Two or more years of proven success in an operations management role.
  • Strong skills in budget development and oversight.
  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
  • Proficiency in conflict management and business negotiation processes.
  • Knowledge of business productivity software and an aptitude for learning new applications.
Preferred Skills and Qualifications:
  • Bachelor's degree (or equivalent) in operations management, business administration, or related field.
  • Working knowledge of management software programs.
  • Strong IT skills, including database development.
  • Financial and account reporting experience.
Work Environment and Physical Demands:

Primarily work in an office setting.

Ability to travel and/or work in the field as needed.

Compensation and Benefits:

Compensation will be commensurate with experience.

Medical benefits package that includes medical & prescription coverage, dental, and vision plans for employees and their qualifying family members (eligible after 90 days employment), which is 100% covered by the employer.

Retirement benefits including a 401(k) plan with up to 4% employer match (eligible after 6 months of employment), which is 100% fully vested on day one.

Group term life insurance and long-term disability offered to eligible employees.

Additional voluntary benefits (Accident, Critical Illness, Short-Term Disability, HFSA and DCA, Life and AD&D) offered to eligible employees.

Holiday pay as well as PTO available after 90 days of employment. Additional PTO vesting overtime.

Employee Assistance Program including counseling, coaching and financial resources.

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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