Front Desk Ambassador

3 days ago


Irving, Texas, United States Hyatt House Las Colinas Full time
Job Responsibilities

The Front Desk Agent is responsible for delivering exceptional guest experiences during check-in, stay, and checkout. Key responsibilities include:

  • Providing accurate information to guests regarding hotel services, amenities, and local attractions;
  • Following cash handling and credit policies to maintain financial accuracy;
  • Staying up-to-date with room rates, packages, and promotions to optimize revenue and occupancy;
  • Maintaining awareness of in-house groups, closed-out dates, and restricted periods to ensure seamless service;
  • Taking room reservations while adhering to rate-quoting scenarios;
  • Familiarizing oneself with hospitality terminology to effectively communicate with guests;
  • Assisting with emergency procedures as needed and maintaining knowledge of safety protocols;
  • Efficiently handling check-ins and checkouts while ensuring a welcoming and courteous atmosphere;
  • Utilizing proper radio etiquette when communicating with colleagues;
  • Operating relevant aspects of the Front Desk computer system with proficiency;
  • Completing tasks and duties outlined in the shift checklist in a timely manner;
  • Generating reports, such as bucket checks, room rate verifications, and housekeeping updates;
  • Balancing individual paperwork for shift closure according to hotel standards;
  • Marketing promotions and guest programs to drive engagement;
  • Maintaining a clean work area and assisting guests with safe deposit boxes.


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