Front Desk Agent

3 months ago

Irving, United States Hyatt House Las Colinas Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hyatt House Las Colinas

5901 N MacArthur Blvd. Irving, TX 75039 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Representative

    1 month ago

    Irving, Texas, United States free-classifieds-usa Full time

    Front Desk Agent- Full Time + BenefitsWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Residence Inn Dallas Las Colinas. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth and efficient check-in and check-out...

  • Guest Services Agent

    3 months ago

    Irving, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent / Front Desk Agent** Location: Irving, TX, US, 75063 Property Name: La Quinta by Wyndham Dallas - DFW Airport N Irving Req Id: 18680 La Quinta by Wyndham is now seeking a Guest Services Agent / Front Desk Agent to join our team at the La Quinta by Wyndham Dallas - DFW Airport N Irving location in Irving , Texas . **Job Summary** The...

  • Front Desk Representative

    2 weeks ago

    Irving, Texas, United States Embassy Suites DFW Airport South Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites DFW Airport South. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Responsibilities:Guest Service:...

  • Front Desk Representative

    1 month ago

    Irving, Texas, United States Hyatt House Las Colinas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt House Las Colinas. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    6 days ago

    Irving, Texas, United States Hyatt House Las Colinas Full time

    Job Title: Front Desk AgentAt Hyatt House Las Colinas, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to all guests...

  • Front Desk Associate

    2 weeks ago

    Irving, Texas, United States Quorum Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Guest Service: Greet and register...

  • Front Desk Representative

    1 month ago

    Irving, Texas, United States free-classifieds-usa Full time

    Front Desk Agent - Part Time/WeekendsWe are seeking a skilled and friendly Front Desk Agent to join our team at the Residence Inn Dallas Las Colinas. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our guests.Key Responsibilities:Process guest requests and resolve...

  • Front Desk Representative

    2 weeks ago

    Irving, Texas, United States Hyatt House Las Colinas Full time

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a strong focus on customer satisfaction, attention to detail, and effective communication skills.Responsibilities:Provide warm and welcoming service to guests,...

  • Front Desk Agent

    5 months ago

    Irving, United States Embassy Suites DFW Airport South Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Representative

    1 month ago

    Irving, Texas, United States Hyatt House Las Colinas Full time

    Job Title: Front Desk AgentLocation: Hyatt House Las Colinas, 5901 N MacArthur Blvd. Irving, TX 75039Job Summary:The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to...

  • Front Desk Representative

    2 days ago

    Irving, Texas, United States Embassy Suites DFW Airport South Full time

    Job SummaryAs a Front Desk Agent at Embassy Suites DFW Airport South, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.ResponsibilitiesGuest Registration: Register guests,...

  • Front Desk Associate

    2 weeks ago

    Irving, Texas, United States Remington Full time

    Welcome to Remington, where we're seeking a skilled Front Desk Agent to join our team. As a key member of our front office, you'll be responsible for providing exceptional guest experiences, ensuring seamless check-ins and check-outs, and maintaining the highest standards of customer service. Your attention to detail, strong communication skills, and ability...

  • Front Desk Representative

    2 months ago

    Irving, Texas, United States Hyatt House Las Colinas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt House Las Colinas. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Service: Provide attentive, courteous, and efficient...

  • Front Desk Associate

    1 month ago

    Irving, Texas, United States V R Della Infotech Inc Full time

    Job SummaryAs a Front Desk Associate at V R Della Infotech Inc, you will be responsible for providing exceptional customer service and administrative support to our team. Key ResponsibilitiesCover the front desk while the Office Concierge is out.Manage front desk operations, including answering phone calls, responding to emails, and handling customer...

  • Evening Front Desk Agent

    15 hours ago

    Irving, United States MCR Hotels Full time

    The Evening Front Desk Agent at the American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. Responsibilities: Greet guests and complete the check-in process. Input and retrieve information from the computer and PMS system. Confirm...

  • Front Desk Associate

    2 weeks ago

    Irving, Texas, United States Fitness Connection Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Fitness Connection. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and creating a welcoming atmosphere.Key ResponsibilitiesProvide EPIC greetings and farewells to all...

  • Front Desk Representative

    2 weeks ago

    Irving, Texas, United States Embassy Suites DFW Airport South Full time

    Job SummaryAs a Front Desk Agent at Embassy Suites DFW Airport South, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and process check-ins...

  • Front Desk Associate

    2 weeks ago

    Irving, Texas, United States HRMDTexas Pain Physicians Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Texas Pain Physicians. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing front desk operations, and maintaining accurate records.Key ResponsibilitiesProvide excellent patient service,...

  • Front Desk Associate

    2 weeks ago

    Irving, Texas, United States Crestview Management, LLC Full time

    Front Desk Associate Job DescriptionAt Crestview Management, LLC, we are seeking a skilled Front Desk Associate to join our team at Marriott Dallas Las Colinas. As a Front Desk Associate, you will play a vital role in ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Warm Welcome: Provide a friendly and professional greeting to...

  • Front Desk Representative

    3 weeks ago

    Irving, Texas, United States Crestview Management, LLC Full time

    Front Desk Associate Job DescriptionAt Crestview Management, LLC, we are seeking a skilled Front Desk Associate to join our team at Marriott Dallas Las Colinas. As a Front Desk Associate, you will play a vital role in ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Warm Welcome: Provide a friendly and professional greeting to...