Technical Support Expert
2 days ago
As a Senior IT Support Specialist at PAREXEL, you will provide technical support for desktops and user computing environments, contributing to systems and operational projects. Your expertise will encompass workstation hardware and software installations, hardware upgrades, maintenance, and repairs, as well as resolving end-user incidents and service requests via the Service Desk process. You will also be responsible for end-to-end ownership of IT asset inventory management.
Key Responsibilities
• Provide technical consulting to resolve complex technical problems.
• Manage technical operations projects.
• Collaborate with business groups and technical teams to determine technical solutions to meet business needs.
• Develop training plans and prepare end-user technical documentation.
• Perform additional projects or tasks as assigned by Management.
Requirements
• Excellent interpersonal, verbal, and written communication skills.
• Excellent problem-solving skills.
• Client-focused approach to work with excellent customer service skills.
• Ability to manage multiple tasks with enthusiasm and prioritize workload with attention to detail.
• Willingness to work in a matrix environment and value the importance of teamwork.
Education and Experience
• College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
• Native language and proficiency in verbal and written English.
• Intermediate experience in systems support and operations, including LAN administration, PC, and user support.
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