Technical Support Professional

5 days ago


King of Prussia, Pennsylvania, United States Parexel International Corporation Full time
Job Overview

Parexel International Corporation seeks a highly skilled Senior IT Support Specialist to join its Data & Technology department.

About the Role

This senior-level position is responsible for providing technical support and guidance to users across the organization, with a focus on prompt and efficient issue resolution. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities
  • Serve as an escalation point for team members within the site services group
  • Handle incident escalations and resolve complex issues
  • Assist in technology or process changes within the group
  • Develop end-user training plans and prepare technical documentation
  • Participate in additional projects or tasks assigned by management
Required Skills and Qualifications
  • 5+ years of experience in systems support and operations, including LAN administration, PC, and user support
  • Prior experience in a team lead/supervisor role within IT, ideally with a customer experience focus
  • Excellent knowledge of hardware (Intel-based equipment) and software (PC-based operating systems and applications)
  • Strong understanding of standard IP-based networking topologies, networking hardware, and network protocols
Preferred Qualifications
  • College/university degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
Benefits

Parexel International Corporation offers a competitive salary range of $80,000 - $110,000 annually, commensurate with experience, along with a comprehensive benefits package.



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