Technical Support Professional
5 days ago
Parexel International Corporation seeks a highly skilled Senior IT Support Specialist to join its Data & Technology department.
About the RoleThis senior-level position is responsible for providing technical support and guidance to users across the organization, with a focus on prompt and efficient issue resolution. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities- Serve as an escalation point for team members within the site services group
- Handle incident escalations and resolve complex issues
- Assist in technology or process changes within the group
- Develop end-user training plans and prepare technical documentation
- Participate in additional projects or tasks assigned by management
- 5+ years of experience in systems support and operations, including LAN administration, PC, and user support
- Prior experience in a team lead/supervisor role within IT, ideally with a customer experience focus
- Excellent knowledge of hardware (Intel-based equipment) and software (PC-based operating systems and applications)
- Strong understanding of standard IP-based networking topologies, networking hardware, and network protocols
- College/university degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
Parexel International Corporation offers a competitive salary range of $80,000 - $110,000 annually, commensurate with experience, along with a comprehensive benefits package.
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