Service Department Coordinator

5 days ago


Highland Park, Illinois, United States Thomas KIA of Highland Full time
Job Overview

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Thomas KIA of Highland. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring timely completion of repairs and services.

Responsibilities:

  • Assess customer needs and determine the necessary repairs or services.
  • Communicate effectively with our technicians to ensure prompt and efficient service completion.
  • BUILD long-term relationships with our customers through excellent communication and problem-solving skills.
  • Monitor the progress of each vehicle throughout the day and update customers on the status of their vehicle.
  • Identify opportunities to increase customer satisfaction and implement solutions.

Requirements:

  • High school diploma or equivalent required.
  • Valid commercial driver's license and clean driving record.
  • Accredited training in service advisor skills, customer satisfaction, and quality control.
  • Minimum 2 years of experience as an automotive service advisor.

Compensation:

The estimated annual salary for this position is $52,000 - $72,000, based on experience. Additionally, we offer a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.

About Our Team:

Our team at Thomas KIA of Highland is dedicated to delivering exceptional service and support to our customers. We believe in creating a positive and inclusive work environment that fosters growth and development.



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