Insurance Customer Service Representative

4 days ago

Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time
Role Description

As a Receptionist - State Farm Agent Team Member for Tyler Ayers - State Farm Agent, you play a vital role in our daily business operations and customers' success.

You will grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.

Our office is a top-producing agency in the state of Colorado, and we are currently looking to expand our team to serve more of our community.

This role is the first stop in the office, from here you can complete your insurance licensing and start insurance policies for your customers.

The opportunity for advancement within the organization is never-ending, with many positions open within the company, including opening your own agency.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relations.
Qualifications
  • Experience in sales is not required.
  • Experience managing client relationships is preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to a customer.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • Health benefits.
  • Growth potential/opportunities for advancement within my agency.

We are located in Colorado Springs, CO, and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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