Valet Parking Attendant

2 weeks ago

Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Summary

We are seeking a highly skilled and professional Valet Attendant to join our team at Wynn Las Vegas. As a Valet Attendant, you will be responsible for providing exceptional service to our guests, ensuring their vehicles are parked and retrieved in a timely and safe manner.

Key Responsibilities
  • Provide professional and courteous service to guests, exceeding their expectations through positive interactive skills.
  • Maintain the Wynn standards of service with guests and coworkers at all times.
  • Deliver and maintain the Forbes 5-Star level of service.
  • Greet and provide parking assistance to all arriving guests.
  • Maintain a sense of urgency at all times while servicing the guest in a timely manner.
  • Operate and park guests' cars safely.
  • Report issues and/or potential problems to immediate supervisor.
  • Ensure the Wynn standards of cleanliness and appearance for all areas.
  • Work with safety as a priority, and follow department and company safety standards.
  • Know and adhere to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities.
  • Understand and well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
  • Attend required training classes and incorporate new standards, service knowledge and safety into daily work practices.
  • Look for opportunities to assist peers, guests, other departments or leaders at all times.
  • Solution-oriented, stays on task and promotes teamwork.
  • Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
  • Perform all other job-related duties as assigned.
Requirements
  • Requires a minimum of two years customer service experience.
  • Previous Front Services experience is preferred, but not required.
  • Candidate must be able to work efficiently within a team environment.
  • Requires the ability to drive standard and automatic transmission vehicles.
  • Ability to do extensive jogging, walking, standing, bending and lifting.
  • Candidates should also be knowledgeable about the Las Vegas area and attractions.
  • Candidate should be able to work a flexible schedule that may change based on business demands.
  • Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
  • Must possess excellent communication skills.
  • Candidate must be well-groomed and professional.
  • Must be able to communicate professionally in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
  • Must be available to work all shifts and days including opening and closing shifts.
  • Willingness to maintain the highest level of confidentiality regarding guests and staff.
  • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
  • Must be 21 years of age or older.
  • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

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