Customer Success Manager
3 days ago
**Job Summary**
We are seeking a highly skilled Customer Success Manager to join our team at Primer. As a Customer Success Manager, you will play a critical role in managing and expanding our work with U.S. national security customers, particularly within the U.S. Intelligence Community and Department of Defense.
Key Responsibilities- **Build and Maintain Customer Relationships**: Develop and maintain strong relationships with our customers to accelerate use case development and enhance mission outcomes.
- **Partner with Customers**: Collaborate with customers to track use case development progress and document feature requests.
- **Drive Customer Adoption**: Drive customer adoption through training and enablement plans, lunch and learns, and other customer engagement activities that align with customer use cases.
- **Leverage Internal Teams**: Leverage internal teams to drive customer engagement and accelerate use case development.
- **Ensure Timely Execution**: Ensure the timely execution of contractual deliverables and other project management requirements.
- **Influence Product Design**: Understand customer workflows, requirements, mission objectives, and long-term strategies to influence product design, enhancement, and deployments.
- **Support Public Sector Sales**: Support public sector sales and marketing activities, to include identifying expansion opportunities within assigned customer engagements.
- **MBA Preferred**: A Master's degree in Business Administration is preferred.
- **Customer Success Experience**: 5+ years of experience as a customer success manager, engagement manager, or consulting roles.
- **Emotional Intelligence**: High emotional intelligence and ability to think about solutions from a customer perspective.
- **Interpersonal and Written Communication Skills**: Excellent interpersonal and written communication skills - you will be the face of Primer to customers.
- **Influence and Advocacy Skills**: Excellent influence and advocacy skills - both externally and internally.
- **Travel Requirements**: Ability to attend periodic in-person meetings at customer locations, requiring travel and compliance with customer requirements.
- **Software Development Lifecycle**: Understanding of the software development lifecycle, machine learning, and natural language processing.
**Competitive Compensation**: The annual cash compensation range for this position is US$185,000 to US$205,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.
**Comprehensive Benefits**: We offer competitive compensation and comprehensive benefits, including full medical, dental, and vision coverage, fertility benefits, mental health coverage, and more.
**Diverse and Inclusive Team**: We are intentional about building a diverse and inclusive team of subject matter experts to better advocate for the needs of our users.
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