Patient Service Representative

4 weeks ago


Cumming, Iowa, United States Smile Doctors Full time

We are seeking a skilled Patient Service Representative to join our team at Smile Doctors. As a key member of our front desk team, you will play a crucial role in delivering exceptional patient service and ensuring a smooth flow of patients through our clinic.

Job Summary

The Patient Service Representative will be responsible for greeting patients, checking-in new patients, and performing various administrative tasks. This includes welcoming visitors, answering calls, and verifying insurance information.

Responsibilities
  • Welcome patients to the practice and provide information about clinic features
  • Answer incoming calls, screen, and route them as needed
  • Check-in and collect general information from patients on their first visit
  • Verify insurance information and notify clinicians of patient arrival and readiness
  • Make appointments for returning patients and print/reprint appointment reminders and school/work excuses
  • Coordinate payment arrangements or account resolution
  • Receive, store, and deliver shipments and mail
  • Take payments and post to accounts
  • Update charts and patient information
Requirements
  • High School Diploma or equivalent required
  • One (1) year of administrative experience preferred
  • Bilingual a plus, but not required
Perks

In exchange for your dynamic contribution, we offer:

  • Competitive salary: $50,000 - $60,000 per year
  • Medical, dental, vision, and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • Two weeks paid time off in your first year + paid holidays
  • Discounts on braces and clear aligners for you and your family members
About Us

Smile Doctors exists to love people first, straighten teeth second, and cultivate a fun, encouraging environment where our team members can grow and thrive.



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