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Lead Hospital Waste Management Specialist

2 months ago

Burlington, Vermont, United States Stericycle Full time

Lead Hospital Waste Technician Role Summary

Stericycle, a leading provider of compliance-based solutions, is seeking a highly skilled and experienced professional to join our team as a Lead Hospital Waste Technician. As a key member of our Field Services Operations team, you will play a critical role in ensuring the safe and efficient management of medical waste at healthcare facilities across the Boston, MA area.

Key Responsibilities:

  • Travel between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services.
  • Install product, resurvey accounts, and assist Supervisor in asset/inventory management.
  • In absence of Service Supervisor, lead Hospital Services Technicians, train, coach, and provide guidance.
  • Act as primary on-site contact for the customer, interacting professionally with onsite staff to ensure service expectations are met or exceeded.
  • Maintain a rigid collection and service schedule, assisting with installs as required.
  • Communicate duty status on a defined schedule.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • Education equivalent to graduation from high school, or GED.
  • Two or more years of industry-related experience in a customer service capacity, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service.
  • May require mandatory immunizations and credentials based on customer requirements.
  • Must possess a valid driver's license and reliable transportation to travel between customer facilities.
  • Must reside within reasonable commuting distance of the primary customer base, based on business needs.
  • Demonstrates ability to work independently and with little supervision.
  • Demonstrates knowledge of computer software applications, including spreadsheets and application-based programs to track daily KPIs.

Work Schedule:

Monday through Friday, 5:00 AM - 1:30 PM, with a 30-minute lunch break.

Benefits:

Stericycle offers a comprehensive benefits package, including health care, dental, vision, and prescription coverage, healthcare, and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Our Commitment to Diversity and Inclusion:

Stericycle is committed to attracting and retaining a diverse workforce and valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members.