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Client Relations Specialist

2 months ago

Twin Falls, United States HOJ INNOVATIONS, INC Full time
Job Overview

HOJ Innovations, Inc. is a prominent entity in the material handling sector, actively seeking exceptional individuals for the role of Customer Service Representative. This position primarily focuses on nurturing and enhancing customer relationships, promoting material handling solutions, and facilitating service agreements.

About Our Company:

HOJ Innovations operates as a comprehensive material handling distributor, contributing to various aspects of the industry, including lift trucks, pallet racking, dock equipment, and more. We pride ourselves on our extensive service team and equipment fleet, dedicated to installation and on-site support. Our commitment to excellence is reflected in our team members, who embody our vision and values.

Key Responsibilities:

  • Identify and pursue new business opportunities while maintaining key existing accounts through direct customer engagement.
  • Promote and sell Planned Maintenance contracts for a range of industrial and warehouse equipment.
  • Serve as the primary point of contact for customers regarding product support, collaborating closely with service managers and technicians.
  • Provide accurate quotes for service agreements across various equipment types, including forklifts and automated systems.
  • Address customer inquiries related to operational safety and maintenance schedules.
  • Investigate and resolve customer issues concerning orders and warranty claims.
  • Follow up with clients post-service to enhance satisfaction and loyalty.
  • Generate leads for service enhancements or equipment upgrades.
  • Communicate product features and pricing to customers, preparing sales orders as needed.
  • Monitor equipment orders for potential service opportunities.
  • Collaborate with sales and operations teams on pricing and service inquiries.
  • Submit regular reports detailing customer interactions and sales activities.
  • Assist in managing overdue maintenance accounts and problem-solving to improve customer relations.
  • Implement strategic sales initiatives aligned with corporate objectives.
  • Support warranty processes by tracking and resolving claims efficiently.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED required.
  • 3-4 years of relevant experience in industrial equipment sales preferred.
  • Proven skills in customer service and sales.

Skills:

  • Excellent organizational and communication abilities.
  • Capability to operate equipment for demonstration purposes.
  • Strong analytical and mathematical skills.
  • Proficient in MS Office and Outlook.
  • Ability to manage multiple tasks effectively.
  • Basic mechanical knowledge of material handling equipment.
  • Self-motivated with strong time management skills.
  • Commitment to high standards of customer service.
  • Valid driver's license with a clean driving record.
  • U.S. Work Authorization required.

Benefits:

  • Competitive salary structure.
  • Comprehensive compensation package including profit-sharing bonuses.
  • Paid holidays and time off.
  • Robust insurance benefits including medical, dental, and vision coverage.
  • Generous employer contributions to HSA and 401k plans.
  • Commitment to a military-friendly workplace.
  • Focus on maintaining a healthy work/life balance.

We are dedicated to fostering a diverse workforce that reflects our communities. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any protected status.