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Insurance Benefits Coordinator

2 months ago

Shreveport, Louisiana, United States Healthcare Firm Full time
Job Description

GENERAL SUMMARY OF DUTIES: Engages with insurance providers prior to patient appointments to confirm coverage and secure necessary pre-authorizations.

SUPERVISION RECEIVED: Reports directly to the Revenue Cycle Management Manager.

SUPERVISION EXERCISED: None.

TYPICAL PHYSICAL DEMANDS: The role may require prolonged periods of sitting, as well as occasional bending, stooping, and stretching to access files and supplies. The position may involve lifting documents or materials weighing up to 30 pounds. Manual dexterity is essential for operating office equipment such as computers, calculators, and copiers. Vision must be correctable to 20/20, and hearing should be adequate for effective communication over the phone. The ability to view and type on computer screens is necessary, and the work environment can be quite demanding.

TYPICAL WORKING CONDITIONS: The position is primarily office-based, requiring frequent interaction with colleagues, patients, and the public. The work may be stressful at times, especially when dealing with distressed individuals.

EXAMPLES OF DUTIES: (This list may not encompass all responsibilities assigned.)

1. Responds to patient inquiries regarding participating insurance contracts.

2. Maintains current knowledge of coding and diagnostic protocols.

3. Attends mandatory meetings.

4. Upholds patient confidentiality at all times.

5. Performs related tasks as necessary.

PERFORMANCE REQUIREMENTS:

Knowledge, Skills & Abilities:

Familiarity with medical terminology. Proficient in grammar, spelling, and punctuation for correspondence. Understanding of the insurance sector. Competence in using computers and photocopy machines. Ability to comprehend and follow both oral and written instructions. Skill in organizing and filing documents accurately using alphabetical and numerical systems. Clear and concise verbal communication skills. Ability to foster and maintain effective working relationships with patients, staff, and the public.

Education: High school diploma or GED.

Experience:

1. Customer service experience.

2. Preferred: 3+ years in medical billing, though not mandatory.

Certificate/License: None required.

ALTERNATIVE TO MINIMUM QUALIFICATIONS: Additional relevant education may substitute for secretarial experience.

Equal Opportunity Employer

Company Description

This is a wonderful career opportunity to join a prestigious company and team in a beautiful city.