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Inside Sales and Customer Service Manager

2 months ago

Denver, Colorado, United States JBCPlatform Full time
Job Description

Position: Inside Sales and Customer Service Manager
Company: JBCPlatform
Location: Not specified
Compensation: Competitive hourly rate based on experience

Overview: The Inside Sales and Customer Service Manager plays a crucial role in driving product sales and enhancing brand presence across various retail locations within a designated area. This position focuses on delivering outstanding service to all clients while leveraging effective sales strategies, market knowledge, and field execution.

Key Responsibilities:

Management Duties:

  • Oversee all product lines and client accounts ensuring adherence to established call schedules.
  • Address customer inquiries, maintain precise records of interactions, and follow up on orders diligently.
  • Establish and nurture new client relationships within targeted markets.
  • Assess ongoing product and promotional needs to boost sales and brand visibility.
  • Utilize available sales tools and communicate effectively with Area Sales Managers regarding execution activities.

Execution Responsibilities:

  • Formulate a strategy for daily account visits, monitoring outcomes and setting future targets.
  • Enhance in-store performance by achieving monthly key performance indicators (KPIs) and maintaining call frequency.
  • Increase the Quality Points of Distribution (QPODs) in retail settings and ensure proper execution at the account level.
  • Analyze and report on competitor activities, including new product launches and pricing strategies.
  • Achieve monthly KPIs focused on sales metrics, distribution, promotional displays, digital marketing, and overall sales effectiveness.
  • Safeguard and promote the brand's reputation.
  • Bring enthusiasm and a proactive mindset to daily tasks.

Building Success:

  • Collaborate with distribution teams to create and implement effective programs.
  • Work cohesively across departments and share successful practices. Act as a key contributor and leader among peers.
  • Maintain and enhance relationships with customer contacts at each assigned account.
  • Develop a premier Tell Sell program by providing field insights to refine processes and improve outcomes.

Physical Requirements:

  • Regularly required to use hands for various tasks, reach with arms, and communicate effectively.
  • Frequent walking and sitting required.
  • Occasional standing, stooping, kneeling, or crawling may be necessary.
  • Must be able to lift and/or move up to 25 pounds as needed.
  • Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Exposure to moving mechanical parts and outdoor weather conditions may occur.
  • Noise levels in the work environment are typically moderate.

Travel:

  • Minimal travel required.

Minimum Experience and Qualifications:

  • Strong written and verbal communication skills, along with active listening abilities.
  • Advanced mathematical proficiency.
  • Organizational skills with the capability to build and maintain customer relationships.
  • Exceptional time management and organizational skills.
  • Proficient computer skills and familiarity with various software applications.

Preferred Experience and Qualifications:

  • Previous sales experience is preferred; inside sales experience is a plus.
  • Demonstrated success in previous roles.
  • Knowledge of the beverage industry is advantageous.
  • Comprehensive understanding of the direct store delivery (DSD) business model.
  • Additional language skills are a plus.