Front Desk Representative

4 weeks ago


Saratoga Springs, New York, United States Saratoga Casino Hotel Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Saratoga Casino Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all who visit our property.

Key Responsibilities:

  • Provide exceptional guest service and ensure a positive experience for all guests
  • Check-in and check-out guests, dispense room keys, and process transactions associated with guest stays
  • Coordinate with housekeeping and maintenance to ensure rooms are available and ready for guests
  • Answer guest questions and provide information about the facility and surrounding area
  • Act as a sales member to promote internal events, dining, and packages
  • Forward guest mail, packages, and deliveries to the appropriate rooms
  • Answer incoming phone calls and operate the telephone system to receive messages and record guest messages
  • Complete assigned checklists and projects for scheduled shifts

Requirements:

  • At least 18 years of age
  • Prior experience in guest service preferred
  • Excellent guest service skills, attentive, and detail-oriented
  • Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
  • Effective communication skills to communicate with guests and co-workers

What We Offer:

  • Competitive wages and benefits, including health, dental, and vision
  • Long-term opportunities for growth and advancement
  • A robust employee recognition program with an annual awards dinner
  • Discounts at local retail stores and service providers
  • Team Member celebrations for holidays and special events
  • 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
  • Hands for Hope, a voluntary program to dedicate time to help uplift causes and organizations
  • Delicious free meals in team dining


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