Parts Operations Specialist

2 weeks ago


Bronx, New York, United States ICONMA Full time
Position Overview

The Parts Operations Specialist plays a crucial role in ensuring that all Distribution Business clients, technicians, and parts staff receive the necessary components and supplies efficiently. This position operates under moderate to direct supervision, focusing on delivering exceptional service.

Key Responsibilities
  • Customer Assistance: Provide support to customers by addressing their inquiries and needs promptly.
  • Health and Safety Compliance: Adhere to all relevant health, safety, and environmental regulations and policies.
  • Parts Counter Duties: Manage customer interactions at the parts counter, including receiving inquiries, assisting walk-in clients, and processing transactions accurately.
  • Relationship Management: Foster positive relationships with both internal and external customers, ensuring their concerns are addressed in a timely manner.
  • Issue Escalation: Recognize when to escalate customer issues to senior personnel or supervisors for resolution.
  • Work Area Maintenance: Ensure that the customer parts area and warehouse are kept clean and organized.
  • Complex Parts Sourcing: Assist colleagues in locating complex parts requests or identifying suitable alternatives.
  • Resource Utilization: Employ various systems and catalogs, collaborating with technicians to procure parts efficiently.
  • Sales Opportunities: Identify opportunities to upsell additional products and services to customers.
  • Additional Duties: Perform other related tasks as assigned, which may include managing inventory levels, shipping and receiving parts, and core processing.


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