Patient Access Coordinator

4 days ago


Biddeford, Maine, United States MaineHealth Full time

Job Summary

This role serves as the initial point of contact for patients at Southern Maine Medical Center, requiring exceptional customer service skills in all interactions. The successful candidate will be responsible for accurate patient registration, insurance verification, medical necessity validation, and collecting amounts due from patients. They will also be responsible for entering orders, providing an efficient flow of clinical, administrative, and clerical tasks, and obtaining patient signatures on consent and assignment forms. Additionally, this role involves assisting with accommodations for patients with special needs and adhering to established protocols and accuracy standards. To excel in this position, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Requirements

  • Education: High school graduate preferred
  • License/Certifications: N/A
  • Experience: Previous clerical healthcare experience preferred, with previous customer service experience required
  • Must complete a formal medical terminology course and customer service training within 1 year after hire
  • Knowledge of insurance plans and their requirements (e.g., worker's compensation, managed care, Medicare/Medicaid) desired
  • Knowledge of medical office procedures and insurance requirements helpful
  • Must demonstrate progress in understanding insurance requirements
  • Familiarity with medical terminology used in an individual physician practice setting is desirable
  • Good interpersonal skills required, with the ability to interact with patients and others in a courteous, tactful, and effective manner
  • Customer service training a plus
  • Strong command of the English language, with the ability to speak and write it clearly
  • Ability to use personal computers for online data entry required
  • Typing, faxing, copier, and computer skills required

About MaineHealth

MaineHealth is a health system comprising hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system.



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