Customer Service Ambassador

3 weeks ago


Raleigh, North Carolina, United States City of Raleigh North Carolina Full time
About the Role

Raleigh Water provides essential services to approximately 200,000 metered customers, serving a population of around 600,000 people across Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon. Our mission is to deliver exceptional customer service and ensure the reliability of our water and sanitary sewer services.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide accurate and helpful information about our services and policies
  • Resolve customer issues and complaints in a fair and efficient way
  • Collaborate with internal teams to address customer concerns and improve service delivery
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of water and sewer services and regulations


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