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Customer Service Representative in Local Transport

2 months ago


Santa Fe, New Mexico, United States Blue Horizon Solutions Full time

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Local Transport at Blue Horizon Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the local transport industry.

Key Responsibilities:

  • Customer Support: You will be the primary point of contact for our clients, providing assistance and guidance on various transportation-related matters.
  • Schedule and Fare Information: You will be responsible for providing accurate and up-to-date information on schedules and fares, as well as handling any irregularities that may arise.
  • Service Quality: You will play a crucial role in ensuring that our clients receive the highest level of service quality, which will directly impact their satisfaction and loyalty.
  • Order and Safety: You will be responsible for maintaining order and ensuring the safety of our clients and staff on the train.
  • Collaboration: You will work closely with various stakeholders, including train drivers, service personnel, and other teams, to ensure seamless communication and coordination.

Requirements:

  • Qualification: You must have successfully completed a qualification as a Customer Service Representative (KIN), with a strong customer service and responsibility awareness.
  • Skills: You should possess excellent communication and conflict resolution skills, as well as the ability to work in a fast-paced environment with a high level of personal responsibility and reliability.
  • Personal Qualities: You should be a team player with a strong customer focus, resilience, and assertiveness.
  • Additional Requirements: A valid driver's license of class B is an advantage, and you should be comfortable with irregular shift work.